| 1. |
Are all your items authentic? |
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All of our items a re guaranteed 100% authentic. No variants and no fakes. Our shoes are supplied by authorized Nike Retailers. |
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| 2. |
I do not have a PayPal account. Can I shop without
PayPal? What other payment method will you accept?
|
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Currently we accept payment via PayPal and
Western Union. We accept
PayPal verified account or with confirmed address. Any un-verified
account and unconfirmed address payment will hold for a week. |
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| 3. |
What is the refund/exchange policy? |
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All sales are final. No returns or exchanges except for wrong items or sizes sent. |
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| 4. |
Do I need to pay any custom/import taxes when the item arrived? |
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We will mark the item value at a lower amount and ship it as a gift to avoid custom duties. However, we have no control over actions taken by any customs department. |
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| 5. |
How can I track my order? |
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After the item is shipped, our shipping department will provide the tracking info with the tracking number to our customers within 24 hours.
Customer can track their item at Hong Kong Post.
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| 6. |
Does remstore.com accept wholesale order? |
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Yes, wholesaler can contact us at contact us |
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| 7. |
Will rmkstore use double box when ship out my item? |
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Yes, we will double box on every single and combine items (sneaker only). |
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| 8. |
How long will the shipment take? |
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All items will ship out within 48 hours. Shipment will take 3-5 business days. |
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| 9. |
Can I order an item which does not exist in rmkstore? |
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Yes, all customers can contact us for any size's request. |
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| 10. |
Which shipping company and mail service will you use? |
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rmkstore will use Express mail service (sneaker only) and Registered air mail
(appeal) by Hong Kong Post. |
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| Still have question? Feel free to contact us. |
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