Terms and Conditions

Important: Please Read
We draw your attention to these terms and conditions which apply whenever you buy goods from us online. Please read them very carefully before you proceed to make your purchase because they explain important information about the basis on which we will sell goods to you.

By placing an order you agree to be bound by these terms and conditions.


Highlight
  • Unless otherwise agreed by us, we will deliver your products to the address indicated on your order confirmation.
  • All sales are final. No refunds or exchanges except incorrect items or size sent.
  • 20% for the total price cancellation fee will be charge per item for order cancellation. (Except shipping and handling fees)
  • Shipping charge is for one single shipment only.
  • Maximum quantity per shipment: 4 items.
  • Shipping and handling fees are non-refundable.
  • We are NOT responsible for ANY applicable customs charges, import taxes/tariffs, customs seizures/confiscations, local sales taxes and other customs charges incurred for goods being retained at Customs.
  • E-EXPRESS – A signature may not request in this shipment method, courier will leave the parcel to recipient's front door if the recipient is not around. And RMKstore will not take any responsibility if the parcel lost in this shipment method.


Payment Info
  • All prices are in USD unless otherwise indicated.
  • Payment we accept: Mastercard, Visa and American Express. (More card type is coming soon)
  • You may be required to provide further identification for additional security reference checks.
  • We do not accept personal check & money order.


Refund, Exchange & Order Cancellation
  • All sales are final. No returns or exchanges except for incorrect items or sizes sent.
  • Buyer is responsible for all shipping charges involved on returning items for size exchange. (Products can be exchanged ONLY in original packing we sent, new and unworn)
  • Exchange will not be accepted after 7 days from the date of delivery.
  • All exchange must ship it with standard airmail with tracking.
  • 20% for the total price cancellation fee will be charge per item for order cancellation. (Except shipping and handling fees)
  • If you made payment by credit card, refund will be return to your credit card account. This may take up to 30 days to show up on your statement.
  • If your order/parcel is returned due to incomplete and incorrect address, un-claim, being rejected by Buyer/Recipient, and this has been proved by post office, Buyer will be charged for a cancellation fee, which equals to 20% of your total order amount, if an order cancellation request is made.
  • Exchange is only allowed for goods valued the same amount or more.


Policy
  • Once you place your order, this means you have already read, understood and you agree to all the terms and conditions.
  • All sales are final. No refunds or exchanges except incorrect items or size sent.
  • Damaged or Lost items will be dealt with through the Post Office.
  • All outgoing parcels will be marked as gifts at lower value.


Custom
  • Delivery standard applies to working days in the destination and excludes the time for customs clearance.
  • Buyer is responsible for contacting post office proactively to collect your parcel upon receipt of notification from post office/ customs for undelivered parcels/ parcels being retained.
  • We are NOT responsible for ANY applicable customs charges, import taxes/tariffs, customs seizures/confiscations, local sales taxes and other customs charges incurred for goods being retained at Customs.