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FAQ

 

FAQ

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Q1 : Are all your items authentic?
  • A1 : All of our sneakers & merchandise is 100% authentic/ legit, purchased from authorized retailers. We DO NOT sell factory variants or fakes.

Q2 : What is the refund/exchange policy?

  • A2 : All sales are final. No returns or exchanges except for wrong items or sizes sent. For more information, please read our refund/exchange policy.

Q3 : Can I cancel my order?

  • A3 : All sales are final. No returns or exchanges except for incorrect items or sizes sent. 20% for the total price cancellation fee will be charge per item for order cancellation. (Except shipping and handling fees)

Q4 : Do I need to pay any custom/impost taxes when the item arrived?

  • A4 : We will mark the item value at a lower amount and ship it as a gift to avoid custom duties. However, we have no control over actions taken by any customs department.
    We are NOT responsible for ANY applicable customs charges, import taxes/tariffs, customs seizures/confiscations, local sales taxes and other customs charges incurred for goods being retained at Customs.

Q5 : How can I track my order?

  • A5 : Our shipping department will email the tracking info after shipped. 

Q6 : Accept bulk order?

  • A6 : Yes, please contact us or email our customer service: rmkstore@gmail.com

Q7 : Accept bulk order?

  • A7 : Yes, please contact us or email our customer service: rmkstore@gmail.com

Q8 : I don’t receive any replies by email!

  • A8 : Our Customer Support Team strives to answer all requests sent by e-mail within 2 business days. If for some reason you don't see an email from us within that time, most likely it was blocked by some filtering software installed on your computer.

    The following actions will help you make sure that you get emails from us:
    Add rmkstore@gmail.com, or better the whole rmkstore.com domain to the whitelist; If you can't do the above action, contact your e-mail/Internet provider's Customer Support to check for your configuration options; Search through your junk mail, bulk mail and spam folders, select the confirmation message and click "Not Spam". This will help future messages to get through. In order to reply to your submitted inquiries we use the e-mail address that you entered in a web form or sent your request from.
    Be sure to type your e-mail address correctly.

 

Still have question?
Please do not hesitate to contact us at anytime.

 

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